A manufacturer that wants to improve its staging process compares its procedures against the check in process for a major airline.  Which of the following tools is the manufacturer using?
a. Total quality management.
b. Statistical process control.
c. Economic value-added.
d. Benchmarking.
Answer:D
Choice“d” is correct. The requirement is to identify the item that describes the strategy being employed.
Answer (d) is correct because benchmarking involves comparing a company’s processes to firms in the same or other industries.
Answers (a), (b), and (c) are incorrect because the strategy being employed involves benchmarking