Question：The HR manager of a firm has been asked to explain to the finance director the quantifiable benefits of training programmes.
　　Which TWO of the following might she hesitate to put forward?
　　A. Increased speed of working
　　B. Increased accuracy of work
　　C. Increased accident rates
　　D. Increased employee satisfaction
　　The correct answer is:
　　Increased employee satisfaction
　　and
　　Increased accident rates
　　Rationale: Employee satisfaction would not be regarded as a quantifiable benefit - unless it could be correlated directly with figures such as reduced absenteeism and labour turnover (although it would be difficult to relate this specifically to training, as opposed to other effects). Decreased accident rates would normally be expected.
　　Pitfalls: Watch out for qualifier keywords in the question like 'quantitative' or 'qualitative' (benefits, characteristics). Examiners don't try to trick you - but they do like you to read questions carefully!