1.2 Components of culture

  The key elements of organisational culture are:

  § Norms guide people’s *, suggesting what is or is not appropriate (the ‘done thing’.)

  § Symbols or symbolic action, e.g. rituals such as buying the office a cake on your birthday.

  § Beliefs underlie the culture by identifying what is important, e.g. a belief in the importance of people as individuals.